Welcome to our FAQs! Browse the categories below for answers to common questions about using FXRY, our alteration and repair services, and preparing your orders. If you need further assistance, feel free to contact us!
FXRY(pronounced ‘fixery’) is your go-to for keeping your clothes in tip-top shape! We're a bunch of creative folks, expert fixers, and tech enthusiasts. Just hop on our website, book your order, and we'll swing by to pick up your items. We'll work our magic and have them back to you, looking fantastic, in two weeks or less!
No worries! Schedule a free virtual chat with us here, and we'll help you figure it out!
Right now, we're online and popping up all over Seattle. Keep an eye on the ticker at the top of our page or follow us on Instagram for details on our next pop-up.
While we're all about the convenience of pick-up and delivery, we're also exploring mail-in options for later this year! Stay tuned for updates on our website, Instagram or subscribe to our newsletter at the buttom of this page.
We're all about keeping things simple! You can find us on the web, fully optimized for your mobile browser.
We'll keep you in the loop every step of the way! Once your order is placed, you'll receive updates via email or text message. You can also log in to your FXRY account to check the status anytime.
If your clothes encounter any mishaps while in our care, rest assured we're on it! Our team is dedicated to restoring them to their best condition. However, we understand that some damages may be beyond repair or cost-effective solutions. In such cases, we'll reach out to discuss options together. Your satisfaction is our top priority, so never hesitate to get in touch with us if you have any concerns about your garments.
We believe in transparency, so we've put all our service prices upfront. Check out our complete list of services and prices here.
We aim to work our magic and have your garments back to you within two weeks from the day we pick them up. Plus, we're looking into adding an express service for those urgent fixes!
Your clothes are in good hands with our team of expert tailors, aka our fixers! If you're interested in joining our talented crew, check out our careers page here.
Alterations and repairs happen either in our fixer's studios or at our FXRY studio located in South Seattle.
Absolutely! We love meeting our customers face-to-face at our pop-up events. Stay updated on our pop-up schedule via Instagram, the ticker at the top of our page, or subscribe to our newsletter at the bottom of the page. In the meantime, feel free to pin, measure, or match your clothes, or book a free virtual consultation here.
We've got you covered with our instructional videos designed to make pinning your clothes a breeze! Properly pinning your garments ensures a perfect fit every time. Check out our step-by-step videos by item type, and feel free to reach out if you need further assistance.
Matching your clothes for alterations is a cinch with our instructional video guide! Simply provide us with an item you want us to match for fit, and we'll ensure your finished piece is just right. Need extra help? Reach out to us anytime for assistance.
Measuring your clothes accurately is one key way to achieving the perfect fit. Our instructional video will walk you through the process step by step, ensuring you get it right every time. If you have any questions or need further assistance, don't hesitate to get in touch with us.
Preparing your clothes for pickup is easy! Ensure they're properly cleaned and ready to go. If you've opted for alterations, be sure to pin them, provide measurements, or include a matched item. Check out our how-to videos on measuring, pinning, and matching for guidance. Need additional assistance? We're here to help!
When our FXRY pickup person arrives, you can simply hand over your clean clothes as they are, and they will take care of the rest. If you are unavailable to hand over your item in person, please feel free to leave it in a secure location outside where our team can easily locate it. Your garments will be carefully stored in an FXRY bag for protection, along with your order number to ensure smooth processing. We handle your clothes with the utmost care, recognizing their importance to you.
If you need more information or didn't find what you were looking for, we're here to help! Fill out the form or drop us an email and our team will get back to you as soon as possible.
