If you have any questions or need assistance, feel free to reach out to our team:
Contact Email: support@thefxry.com
Please read these Terms and Conditions carefully before using our services via this Website as they will apply to all your transactions. If you do not agree with these Terms and Conditions, please refrain from utilizing our services.
• "Customer," "you," and "your": Refers to the individual purchasing our services.
• "Service" and "services": Refers to the garment repair and alteration services provided by FXRY.
• "Fixer" and "Fixers": Our in-house tailoring team performing the repairs and alterations.
• "Studio": The location where our Fixers conduct repair and alteration services.
• "Website": FXRY’s online platform for booking services.
•"Brand Partner": Companies we have business relationships with.
• "Driver" and "drivers": FXRY team members responsible for order pickup and delivery within Seattle.
This Website is managed by FXRY LLC, a company registered in Washington under UBI 605 355 425. Our registered mailing address is FXRY, PO Box 18282, Seattle, WA 98118. ("FXRY", "us", "we", or "our").
At FXRY, we provide an extensive range of garment repair and alteration services, handled by our proficient Fixers at our dedicated Studio.
Clean Items: We expect all items to be clean. If we receive items that are unfit for handling, we will contact you to offer cleaning at our partnered dry cleaners for an additional charge or to return the items to you.
By opting for our services, you enter into a direct contract with FXRY. We oversee the entire process from booking to service completion, ensuring quality at every step. While we primarily use our in-house team, on rare occasions we might outsource specific services. Regardless, FXRY stands by the quality of all work done, whether in-house or outsourced.
All orders are managed by our FXRY Driver team. Please refer to the "Pickup and Delivery" section for comprehensive details.
Our goal is continuous improvement. We may update these Terms and Conditions occasionally. We suggest reviewing them periodically to stay informed.
We're dedicated to ensuring a secure and positive experience. To maintain this environment, we may alter website access or cancel bookings to prevent fraud and safeguard customer interests. Suspicious activities will be addressed promptly.
Our privacy policy is available here.
You have legal rights regarding services that fail to meet reasonable standards or match the descriptions provided. For more information on your legal rights, consult the Washington State Office of the Attorney General or the Federal Trade Commission. These Terms and Conditions do not affect those rights.
To ensure a safe working environment for our Fixers, the following conditions must be met:
• Clean Items: We expect all items to be clean. If we receive items that are unfit for handling, we will contact you to offer cleaning at our partnered dry cleaners for an additional charge or to return the items to you.
• Pickup Availability: If you schedule a pickup, please be available at the specified time. We will communicate estimated arrival times and other details. Repeated missed pickups may result in additional charges.
• Adding Additional Services: If you need to add services after booking, we can accommodate your request and adjust the payment accordingly.
• Requests for Re-Tailoring: If re-tailoring is needed beyond the initial agreement, additional charges may apply.
• Refunding Services Not Attempted: If you cancel a service before it starts, we will issue a refund, though logistical costs may be deducted if applicable.
• Handling Unavailable Services: If we cannot perform a requested service, we will refund the charge minus any logistical costs.
Pickup and delivery charges apply. Additional charges may be incurred for missed pickups or deliveries due to customer fault.
We aim for a 12-14 day turnaround on orders, although this is a goal and not a guarantee. Quality and unforeseen events can affect this timeline.
• Complex Orders: Some orders may take longer due to their complexity.
• High Volume: Turnaround times may extend during peak periods.
• Unforeseen Delays: Supplier issues or technical problems can cause delays. We will keep you informed.
• Expedited Service: Contact us for expedited services, noting additional charges may apply.
• Limitations: Some services cannot be rushed and we appreciate your understanding.
• Cancellation Rights: You may cancel your order if a significant delay occurs.
• Refunds: Cancellation due to extended delays will result in a full refund.
We will keep you updated on any changes to your order’s status and expected turnaround times. Ensure your contact information is current.
Events beyond our control such as natural disasters, strikes, or severe weather may affect our service timelines. In these cases, the usual turnaround times will not apply and we will not be held liable for such delays.
We may adjust these terms as necessary and will notify you accordingly to keep you informed.
We strive for excellence but should an issue arise:
• Making it Right: We’ll redo the service or offer alternative solutions.
• Honest Communication: We’ll be transparent about what went wrong and propose the most viable fix.
• Hassle-Free Refunds: If we can’t meet your satisfaction, we offer refunds for services rendered.
• Compensation: For damage or lost items, we’ll compensate based on the item's appropriate and agreed-upon value at the time of booking.
If you’re dissatisfied, reach out to our support team at support@thefxry.com. We’ll investigate thoroughly and provide a resolution, which may include refunds, repairs, or service redos.
FXRY handles all taxes where applicable. Payments must be made in USD via credit card, debit card, or third-party payment processors like PayPal.
We are not liable for losses such as income, profits, or savings. We do not exclude liability for personal injury due to our negligence or for any liability that cannot be excluded by law.
These Terms and Conditions may be revised occasionally.
All communications must be sent to support@thefxry.com or FXRY, PO Box 18282, Seattle, WA 98118. FXRY reserves the right to deactivate accounts due to inappropriate behavior towards our team.
These Terms and Conditions are governed by US law, and disputes will be handled by American courts.
Got questions? Our support team is available from 9am to 5pm, Monday to Friday (excluding holidays).
